Shipping & returns

Before and after your order.

Clear information about U.S. delivery estimates, tracking and eligible return requests.

Butter yellow SHANZHUI floral organza scrunchie

Processing time

1–3 business days

After payment confirmation.

Delivery estimate

7–15 business days

Carrier conditions can affect dates.

Standard U.S. shipping

$9.99

Final options are shown at checkout.

From checkout to your door

Your shipping journey

1

Order confirmed

Your order and payment are confirmed.

2

Prepared

Orders normally process within 1–3 business days.

3

Dispatched

A shipping email provides tracking information.

4

Delivered

Follow the carrier’s latest status and delivery scan.

Tracking can require 24–72 hours after dispatch to display the carrier’s first update.

After your order arrives

Returns & exchanges

Return eligibility

  • Request a return within 30 days after receiving an eligible item.
  • Items must be unused or unworn, with tags and original packaging.
  • Proof of purchase is required.
  • Contact Customer Care before sending anything back.

How to start a return

  1. 1
    Request

    Contact Customer Care with your order number and reason for the request.

  2. 2
    Follow the instructions

    Accepted returns receive the authorized address and next steps by email.

  3. 3
    Inspection & refund

    Approved refunds are sent to the original payment method within 10 business days after inspection. Payment providers may need additional time.

Need a different option?

Contact us before returning an item. Customer Care will confirm the options available for your order.