Refund policy

Refund & Return Policy

Last updated: August 26, 2026

We want you to feel confident shopping with SHANZHUI. You may request a return within 30 days after your order is delivered.

Return eligibility

To be eligible for a return, the item must be unworn, unused, undamaged, and in its original packaging. Please keep your order confirmation or other proof of purchase.

How to request a return

  1. Email zenobeads@gmail.com with your order number, the reason for your return, and clear photos if the item is damaged or incorrect.
  2. Wait for our return authorization and instructions before sending anything back.
  3. After authorization, send the return to:
    SHANZHUI Returns
    Room 602, Unit 2, Building 27, Xiyayuan
    Hengdian Town
    Dongyang, Zhejiang 322118
    China

Items sent without prior authorization may not be accepted. Return shipping costs and any label arrangements will be confirmed in the return authorization.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at zenobeads@gmail.com with your order number and photos so we can review the issue and make it right.

Non-returnable items

We cannot accept returns for items that have been worn, used, altered, damaged after delivery, or returned without their original packaging. Personalized or custom-made items, gift cards, and items clearly marked as final sale are also non-returnable, except where required by law.

Exchanges

To request an exchange, contact zenobeads@gmail.com. Availability is not guaranteed, and we will explain the available options after reviewing your request.

Refunds

We will notify you after we receive and inspect the return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact zenobeads@gmail.com.

Order cancellations

If you need to cancel an order, contact us as soon as possible at zenobeads@gmail.com. We cannot guarantee cancellation after processing or shipment has started.

This policy does not limit any mandatory consumer rights that apply to your purchase.