Order help

Track your order

Guest checkout is supported. Use the email from checkout to receive a one-time code, or open the private status link in your order email.

Secure order lookup

Track a guest order without a password

Guest order lookup

Use the email from checkout

No prior account or password is required. Shopify sends a one-time verification code to the email used for the order, then displays the matching order and its latest available status.

Enter your checkout email
Enter the one-time code
Open the order to view tracking

Track my order securely Email verification · no password

Order confirmation

Use your private status link

Open the confirmation or shipping email sent after checkout and select “View your order.” This is the fastest no-login route for a guest order.

Keep the order number shown in the email available. Shopify may ask for the order number together with the checkout email or phone number to protect your information.

Available from your order email

From checkout to delivery

How order tracking works

Order confirmed

A confirmation email is sent after checkout.

Order prepared

Processing normally takes 1–3 business days.

Dispatched

Your shipping email includes tracking when available.

Delivered

Follow the carrier’s latest scan and delivery update.

SHANZHUI organza and satin scrunchies in a soft studio setting

Tracking FAQ

A few helpful details

When will tracking become available?

Tracking is normally provided in the shipping email after the order has been dispatched.

Why is the carrier page not updating?

The first carrier scan can take 24–72 hours to appear after dispatch.

What if my order appears delayed?

Review the carrier’s latest update first. If no new scan appears for several days, contact Customer Care with your order number.

What if tracking says delivered?

Check the delivery location, household members and carrier notes. If it still cannot be located, contact Customer Care.